Network Support

Network FAQ

  • Network Operations Center

  • LONI utilizes the Network Operations Center at LSU to support its network infrastructure 365 days a year, 7 days a week and 24 hours a day. There are several ways to get assistance with a network problem or outage.
  • Email NOC to create a ticket loni-noc@lsu.edu
    Telephone NOC (primary) +1 (225) 578-6621
    Telephone NOC (backup) +1 (225) 342-1034
    Automated Status Line +1 (866) 550-0465
  • For general network issues, please contact us at net-help@loni.org.
  • To reach our network engineering team, please contact us net-admin@loni.org.
  • The LONI Network Team uses a network announcements listserv to communication scheduled and unscheduled maintenance activities by LONI and/or Third-Parties. We use the list to keep the LONI community informed of these maintenance activities,  their progress, status and impact.  We also use the list to inform our community about general network issues, topics and information. Please self-register at https://mail.loni.org/mailman/listinfo/net-announce to be added to the list.
  • The LONI Network Team uses a network discussion listserv to foster interconnectivity among the participants to seek out subject matter experts, ask a simple question or learn from each other. Please self-register at https://mail.loni.org/mailman/listinfo/net-discuss to be added to the list.
  • The LONI Network Team has recently branched out on social media, so please like us on Facebook and follow us on Twitter.